Refund policy

Customer satisfaction is important to us. If you experience an issue with your order, please contact us promptly so we can assist you.

Live Plants:
Live plants are living products and may experience minor cosmetic changes during shipping.
Refunds or replacements are only offered for plants that arrive severely damaged or dead on arrival.
Claims must be submitted within 48 hours of delivery and include clear photographs of the plant and packaging.
Damage resulting from improper care, environmental conditions, transplant shock, or delays in reporting is not eligible for refund or replacement.

Canned Products:
If a canned product arrives damaged during shipping, please contact us within 48 hours of delivery and provide photographs of the product and packaging.
Eligible claims may qualify for a replacement or refund at our discretion.
Due to the nature of food products, opened products are not eligible for return or refund unless they arrived damaged.

Mushroom Cultures and Cultivation Supplies:
Liquid cultures, agar cultures, slant cultures, grain spawn, and other cultivation supplies are prepared under sterile conditions.
Due to the biological nature of these products, all sales are considered final once shipped.
Successful cultivation depends on proper handling, storage, environmental conditions, and cultivation practices that are outside our control.
If an item arrives damaged during transit, please contact us within 48 hours of delivery with photographs of the product and packaging so we can review the issue.

Order Cancellations:
Orders may be cancelled prior to shipment.
Once an order has been shipped, cancellations are no longer possible.

Incorrect Shipping Information:
Customers are responsible for providing accurate shipping information during checkout.
Orders returned due to incorrect addresses or failed delivery attempts may be subject to additional shipping charges.